FAQ

1. Ordering

How do I place an order?

  • Ordering is easy! Browse our products on the Pharao Cotton website, select the items you want, and click “Add to Cart.” When you’re ready, go to your cart and proceed through the checkout process, powered by Shopify’s secure payment system.

What payment methods do you accept?

  • We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options available through Shopify’s payment gateway. Your information is encrypted and safe.

Can I change or cancel my order?

  • Yes, you can change or cancel your order within 24 hours of placing it. Please contact our support team at support@pharaocotton.de as soon as possible. Once an order is processed, changes may not be possible.

Do you offer gift wrapping or gift cards?

  • Currently, we don’t offer gift wrapping, but gift cards are on the way! Join our newsletter for updates.

 

2. Shipping

Where do you ship?

  • We ship throughout Germany and select European countries. International shipping is also possible

What are your shipping costs and delivery times?

  • Shipping is free within Germany, with a delivery time of 2-5 days. International rates and times vary, calculated at checkout.

Can I track my order?

  • Yes, you’ll receive an email with a tracking link once your order ships.

What happens if my order is delayed or lost?

  • For any issues with delivery, contact us at support@pharaocotton.de. We’ll assist you in resolving it promptly.

 

3. Returns & Exchanges

What is your return policy?

  • We offer a 30-day return policy on all unused items. Please refer to our Return Policy for more details.

How do I return or exchange an item?

Who pays for return shipping?

  • If the item is defective, we cover the return shipping. Otherwise, the customer is responsible for return costs.

When will I receive my refund?

  • Refunds are processed within 7-10 days after we receive and inspect the returned item.

 

4. Egyptian Cotton 

What is Egyptian cotton?

  • Egyptian cotton is a premium, long-staple cotton known for its superior softness, durability, and breathability. It’s highly regarded for luxury bedding due to its high quality.

What are the benefits of Egyptian cotton bedding?

  • Egyptian cotton is softer and more durable than regular cotton, providing a luxurious sleep experience. It’s naturally hypoallergenic, breathable, and becomes even softer with each wash.

How is your cotton sourced?

  • We source our cotton directly from Egypt, ensuring authenticity and premium quality. We work with suppliers who prioritize sustainable practices and fair labor conditions.

What is thread count, and why does it matter?

  • Thread count refers to the number of threads per square inch of fabric. Higher thread counts generally indicate softer and more durable sheets. Our products are made with an optimal thread count that balances softness and breathability.

How do I care for my Egyptian cotton bedding?

  • Wash in cold or warm water with mild detergent and avoid bleach. Tumble dry on low or air dry to maintain fabric quality. Iron on a low setting if necessary for a smooth finish.

What are the different weaves you offer, and how do they feel?

We offer sateen. Sateen has a silky feel and sheen, ideal for warmer climates or those who prefer a fresh feel.

 

5. About Pharao Cotton

What makes your brand special?

  • Pharao Cotton combines authentic Egyptian cotton with craftsmanship for luxury bedding. Our dedication to quality ensures a superior sleep experience.

Where are your products manufactured?

  • All products are crafted in Egypt, blending tradition with modern quality standards for durability and comfort.

Are your products ethically and sustainably sourced?

  • Yes, we work with suppliers who follow ethical labor practices and sustainable farming methods, ensuring both people and the environment are treated with respect.

Do you offer any guarantees or warranties?

  • We offer a satisfaction guarantee. If you’re not happy, reach out to our support team for assistance.

 

6. Additional Benefits

Risk-Free Trial

  • Experience Pharao Cotton risk-free for 30 nights. If you’re not fully satisfied, return it within the trial period for a full refund.

365-Day Product Guarantee

  • Our bedding comes with a 1-year guarantee covering manufacturing defects. We stand by the quality of our products.

Custom Sizing and Pre-orders

  • Looking for a custom size or waiting for a restock? Email support@pharaocotton.de, and we’ll do our best to assist.